Política de reembolso

We offer a 30-day return window, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, contact us at support@getjusart.com before sending any item back. If your return is accepted, we will provide return instructions and confirm the applicable return address and shipping arrangements. Items sent back without first requesting a return will not be accepted.

Damaged, defective, or incorrect items
Please inspect your order when it arrives and contact us promptly if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions and non-returnable items
Used or opened art materials may not be eligible for return unless they are defective or incorrect. Custom or personalized products, gift cards, and final-sale items cannot be returned. Contact us if you have questions about a specific item.

Exchanges
The fastest way to receive a different item is to return the item you have. Once the return is accepted, place a separate order for the replacement item.

European Union 14-day cooling-off period
If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without giving a reason, subject to applicable law. The item must be unused, in its original packaging, and accompanied by proof of purchase.

Refunds
We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed since approval, contact support@getjusart.com.

U.S. Return Address

Recipient: Rex-6128
15757 E Valley Blvd, Unit B
City of Industry, CA 91744
United States

Please contact us before sending a return, as described above.

Customer support: support@getjusart.com
Phone: +1 (719) 215-4208

Return shipping and fees

For approved change-of-mind returns, customers arrange and pay for return shipping. We do not charge a restocking fee. For damaged, defective, or incorrect items, please contact support@getjusart.com before purchasing return postage; we will review the issue and confirm the appropriate return or resolution arrangements.