Shipping policy

Fast U.S. Local Delivery · Arrives in 3–5 Days

Eligible U.S. orders ship from our U.S. warehouse. Delivery is estimated at 3–5 days; the final shipping options and estimates are confirmed at checkout. Delivery times are estimates, not guarantees, and may vary by destination or carrier conditions.

Free U.S. shipping on orders $19.99+

Your order subtotal must remain $19.99 or more after discounts to qualify for free U.S. shipping. For eligible U.S. orders below $19.99, standard shipping is $4.90 for packages up to 5 lb and $19.90 for packages over 5 lb and up to 70 lb. The applicable rate and package weight are calculated at checkout before payment. This offer applies to eligible U.S. delivery addresses.

Order processing
Orders are normally processed within 1–2 business days after payment is confirmed. Business days exclude weekends and public holidays. Processing time is separate from the carrier’s transit time. Processing and delivery estimates shown at checkout or in your order confirmation are estimates and may vary during holidays, product launches, or other high-volume periods.

Shipping destinations, methods, and rates
We ship to the United States and the following international destinations: Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Mexico, the Netherlands, New Zealand, Norway, the Philippines, Poland, Portugal, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Türkiye, the United Arab Emirates, the United Kingdom and Vietnam. Availability for a specific address, product or package is confirmed at checkout before payment. We do not currently offer delivery to destinations outside this list. Available delivery methods and charges are displayed at checkout based on your delivery address and the items in your order. If no shipping option is available for an address, we are unable to complete delivery to that destination at this time.

Tracking
When tracking is available, we will send tracking information to the email address provided with the order. Tracking updates are supplied by the carrier and may take time to appear.

Address changes
Please review your shipping address before placing an order. If you need to request a change, contact support@getjusart.com as soon as possible. We cannot guarantee changes after an order has entered fulfillment.

Delays, missing parcels, and damaged deliveries
Carrier delays, customs processing, weather, and other events outside our control may affect delivery. If your parcel appears delayed, lost, damaged, or delivered incorrectly, contact support@getjusart.com with your order number so we can review the available options.

Duties and taxes
International orders may be subject to import duties, taxes, or fees imposed by the destination country. Unless expressly stated at checkout, these charges are the customer’s responsibility.

Questions
For shipping questions, contact support@getjusart.com.

International delivery

The 3–5 day local delivery estimate applies to eligible U.S. orders only. International availability, charges, and delivery estimates depend on the destination and are shown at checkout when available. Please do not apply the U.S. delivery estimate to international orders.