Let’s make
it right.

Use our order tracking page and the details in your shipping confirmation. If tracking isn’t available yet or something doesn’t look right, send us your order number so we can look into it.

You have 30 days after receiving your item to request a return. Eligible items must be unused, in their original condition and packaging, with a receipt or proof of purchase.

Contact us first for approval and return instructions. Please don’t send an item back before your request is accepted. See our return policy for full conditions and exclusions.

Please inspect your order when it arrives and contact us promptly. Include your order number and a description of the issue. Email clear photos of the item, packaging and shipping label to support@getjusart.com so our team can review it.

After your return is received and inspected, we’ll let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need additional time to process it.

If more than 15 business days have passed since approval, please contact our team.

Yes—tell us which store you purchased from and include that order number. For product questions, you can contact our team directly. For returns or refunds, the marketplace’s process and applicable policy may apply; start from your order page on that platform.

Contact us before sending a return. Once your request is accepted, we’ll confirm the shipping arrangements and return instructions. Our U.S. return address is:

This address is for approved returns. Please follow the instructions provided by our support team.